Terms and Conditions
Sessions
The initial phone call is up to 10 minutes with an administrator. The consultant aims to provide face to face contact with a client for 50 minutes of each 60 minute session, as deemed appropriate by the consultant. During a session, if working 1:1 with a child, the consultant will constantly monitor their attentiveness and energy levels to ensure that the child is fully engaged with the activities. If these levels begin to fade before the full 50 minutes, the consultant may occasionally decide to finish the direct support at that point using the rest of the time to
It is important to bear in mind that 1:1 sessions can be hard work for some students, and overtiring them may well be counter-productive. The Autism Champion wants the client to enjoy their sessions in order to ensure maximum levels of motivation and progress.
The consultant reserves the right to discontinue the course of work in the event of circumstances where it is deemed to be reasonable and ethical to do so.
Communication
Main contact details for Autism Champions are as follows: enquiries@autismchampions.co.uk
Answering service: 020 8798 3612
This company is registered at: 37 St Peters Road, Wolvercote, Oxford OX2 8AX
Each consultant has their own specific working hours. Please get in touch if you need these clarified.
All contact with consultants should happen within their working hours or at a pre-arranged time if outside these hours. It may take a consultant up to 24 hour of their next working day to respond to your email or phone call.
All phone calls are chargeable at the consultants hourly rate unless previously arranged in writing.
Payment
Payment should be made with reference to the supplied fee sheet.
Payments by bank transfer are payable in advance.
Payments by cheque can be done by post.
Billing and Payment
Clients will be billed by invoice at the end of the calendar month by post or email. Cash, personal cheque or BACS transfer are all acceptable methods of payment.
Our terms are payment in full within 14 days. Monies that remains outstanding by the due date will incur late payment of 20% of the full invoice. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Cancellation
Minimum 48 hours notice of cancellation required. Sessions which have been cancelled by the client less than 24 hours before they are due still have to be paid for in full. Should the consultant have to cancel a session, another one will be made as soon as possible in lieu of the one that has been cancelled.
Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
Safeguarding
All consultants receive training every 3 years and each has a current DBS certificate. All consultants will have read and understood the latest version of KCSIE (Keeping Children Safe in Education) and the latest Prevent training. In the event of a safeguarding concern where the client’s child or another person is at risk of harm, each consulatnt has a legal obligation has a legal obligation to share that information with relevant professionals in line with the Safeguarding Children’s Act 2004. Named Safeguarding lead: Deirdre Nic Sitric
Personal data and confidentiality
Personal data is collected for the purpose of providing professional and autism educational services including:
Administrative purposes (for example scheduling appointments, recording payments etc)
Therapeutic purposes (for example clinical notes, treatment plans, medical history)
Information and marketing purposes (where explicit written consent has been given)
The consultant maintains different categories of data (for example contact details, payment records, session dates, contemporaneous clinical notes, treatment plans etc) with consideration to regulatory requirements and professional standards and ethics.
During the course of the work, the consultant maintains a practice of anonymising clinical notes and securely holding this data in a form that does not identify individuals. On completion of our sessions personal data is securely archived for the duration required by the consultant’s professional indemnity insurer (7 years).
The consultant maintains a data minimisation practice and gives consideration to what is adequate, relevant and not excessive holding of data within the bounds of regulatory requirements and professional standards and ethics.
Each consultant is offered regular peer supervision. Identifiable personal details (for example client name) will not be disclosed in supervision.
If the client has any concerns about how the consultant has used their personal data, the client has the right to contact the Information Commissioner’s Office (ICO).
Privacy statement
As required by law, Deirdre Nic Sitric is registered as a data controller with the Information Commissioner’s Office (ICO). The personal data collected about you (the client), including name, contact details, medical history and name of doctor (GP), is collected for the purpose of providing professional and ethical educational services.
Your personal data will only be used for the purpose for which it was collected. Your personal data will not be used for marketing or information sharing purposes without your separate, written consent and you can opt out from receiving any such communications at any time by emailing enquiries@autismchampions.co.uk
Personal data will not be shared with third parties unless necessary within the bounds of the law and the professional code of ethics for example: a legal requirement to share your personal data with a court of law for reason such as harm to self or others, terrorism or money laundering.
Personal data is stored securely, within a practice of data minimization. Consideration is given as to what is adequate, relevant and not excessive holding of data within the bounds of regulatory requirements and professional standards and ethics. For example: data of short-term value (such as emails confirming appointments) will be securely deleted (electronic data) or shredded (paper data) after its intended purpose has been fulfilled.
Financial records (eg. client payment records) will be kept for 7 years as required by HMRC; clinical notes will be securely archived for 7 years, from the date of end of the work, as required by the consultant’s professional indemnity insurer. For clients under the age of 18, the required period for keeping records is 7 years from the date that the client reaches majority (aged 18).
Under GDPR (General Data Protection Regulation) you (the client) have rights (details) as an individual which you can exercise in relation to the information the consultant holds about you.
Copyright
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of their website. These terms and conditions form part of the Agreement between the Client and ourselves.
Your undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full terms and conditions contained herein. Your statutory Consumer Rights are unaffected.